mbarker: (Default)
[personal profile] mbarker
Oh, now that was irritating. I went to Orbitz to try to book a trip. Found the flights, filled in all the little bits and pieces, and . . . down at the last page, filling out the credit card info, it asks where I live? Oh, outside the US? Pick a country - except Japan isn't on the list. Grumble, try this, no, well. Can't even get off the page without the right answers!

Although - ah, there's a contact customer service link. Click. Fill in that form, suggesting that the limitation to U.S. residents and a short list of friends really should be made evident sooner. Submit.

And apparently in response to a scan of my message, they show me a page from their FAQ. Cute, it says that there is a short list of countries that are accepted. Then to get off that page, it wants to know how well this info answered my question. So I click 0 percent (it did NOT answer my question), and . . .

Biff-bang-bong. There has been a server error. Please send complete details of what you were doing to our server operations group. And flash - back to the comments page, with an empty text box.

I surrendered, and shut down the browser. Took a walk, had lunch, and wrote this. Talk about irritating the customer! But as long as you don't accept his bad questions and responses, I guess it's okay.
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