I'll bet the customer satisfaction numbers are high!

[mbarker]

Oh, now that was irritating. I went to Orbitz to try to book a trip. Found the flights, filled in all the little bits and pieces, and . . . down at the last page, filling out the credit card info, it asks where I live? Oh, outside the US? Pick a country - except Japan isn't on the list. Grumble, try this, no, well. Can't even get off the page without the right answers!

Although - ah, there's a contact customer service link. Click. Fill in that form, suggesting that the limitation to U.S. residents and a short list of friends really should be made evident sooner. Submit.

And apparently in response to a scan of my message, they show me a page from their FAQ. Cute, it says that there is a short list of countries that are accepted. Then to get off that page, it wants to know how well this info answered my question. So I click 0 percent (it did NOT answer my question), and . . .

Biff-bang-bong. There has been a server error. Please send complete details of what you were doing to our server operations group. And flash - back to the comments page, with an empty text box.

I surrendered, and shut down the browser. Took a walk, had lunch, and wrote this. Talk about irritating the customer! But as long as you don't accept his bad questions and responses, I guess it's okay.

Comments

[dsgood.livejournal.com]

I've found that complaints work better if they're sent in a medium other than whatever the company is set up to deal with. They have a phone bank? Write them a letter. (Did that with UPS, and it worked -- after trying to deal with their phone people.) They have mail-in complaint cards, and yours didn't get a response? Telephone.

Considering how much postage a letter addressed to Orbitz's president would cost you, might not be worth it to you. But I think it's worth considering.